December 10, 2023

Rebecca Gibson |

Vitality administration and automation expertise supplier Schneider Electrical has developed a number of Microsoft Azure OpenAI-powered options to assist each its personal workers and exterior clients drive productiveness, operational effectivity and sustainability.

Schneider Electrical has used Azure OpenAI to energy a number of new companies for its workers, together with a conversational assistant named Jo-Chat GPT, a Data Bot that helps buyer care representatives quickly resolve buyer queries, and a Monetary Advisor chatbot that helps finance and accounting groups. These companies have empowered Schneider Electrical to extend the velocity and effectivity of operational processes, optimise useful resource allocation and streamline time-consuming duties.

As well as, Schneider Electrical has leveraged Azure OpenAI to construct a conversational search characteristic that allows clients to search out the merchandise they want. It has additionally used the massive language mannequin expertise in Microsoft Azure OpenAI to construct a safe Useful resource Advisor Copilot, which is able to present clients with enhanced knowledge evaluation, visualisation, efficiency optimisation, determination help, the power to course of Useful resource Advisor system data, and extra.

In future, Schneider Electrical plans to implement Sale Copilot for frontline staff and combine Github Copilot into its options to boost its provide creation processes and operations.

“Microsoft Azure OpenAI permits Schneider to develop agile, scalable, cost-effective and AI-powered options that are according to our shared ambitions for a sustainable and digitalised future,” stated Dominik Wee, company vp of producing and mobility at Microsoft.

Schneider Electrical’s devoted generative AI workforce is collaborating with inside and exterior stakeholders to establish doable new purposes for the expertise. It has additionally accomplished a research of generative AI alternatives throughout all features, displaying greater than 200 potential use circumstances.

“Generative synthetic intelligence is a game-changer, and we’re investing on this expertise,” stated Philippe Rambach, chief AI officer at Schneider Electrical. “It has already allowed us to boost inside productiveness, and it aligns completely with our dedication to steady enchancment and impactful innovation targeted on sustainability.”


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